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Greetings

Welcome to MonotaRO!!

MonotaRO is the pioneer of B2B MRO goods e-commerce founded in 2000.

The number of customers in Japan is over 4 million as of 2020

We started our export business in 2013, and renewed our website in 2020.

MRO goods are very important for many industries' operations, but can be difficult to find sometimes.

Thus, the product search algorithm and wide products line-up MonotaRO owned may help you with your MRO procurements.

(Our product search algorithm and wide product line-up will enhance your buying experience while browsing MRO. )

Now, MonotaRO provides over 15 million MRO items across 22 categories(hand tools, bearing, sensors, safety goods, etc).

We can ship to over 30 Asian countries with short delivery time.

We will export our items from Japan, and will deliver within 2 weeks as standard service level.

In addition, our customer service center has online-chat for your inquiries.

We hope you will enjoy your shopping with MonotaRO.

Corporate Profile

Company Name MonotaRO Co., Ltd.
Founded October, 2000
Headquarters Liber bldg 3F, 2-183, Takeya-cho, Amagasaki, Hyogo, 660-0876, Japan>>MAP
Distribution Centers Distribution Center Amagasaki75-1, Nishimukoujima-cho, Amagasaki, Hyogo, Japan>>MAP
Distribution Center Kasama1877-3, Tairamachi, Kasama, Ibaragi, Japan>>MAP
Distribution Center Hokkaido3-2-1, Higashikarikihachijyo, Higashiku, Sapporo, Hokkaido, Japan>>MAP
Capital JPY 1.77 BIL (USD18.6 MIL, at the rate of USD1=JPY95.05) as of Dec, 2012
Number of Employees 702 (includes part time and temporary staff) as of Dec, 2014
Services and Products Selling MRO and industrial products online
Contact Email Address support@cs.gb.monotaro.com

FactSheet

Number of Products

9,000,000 Manufacturing, Automotive, Construction Industries

Production Expansion and Price Competitiveness

MonotaRO sells more than 3,000,000 products, 30% of which are private brand and directly imported goods. Our customers enjoy price advantage and high-quality products.

Meeting Customers' Needs with Long Tail Products

By taking advantage of the Internet, we meet customers' needs with our wide selection on long tail products, which other vendors don't manage well.

Warehouse Capacity

52,300Square Meters Square Meters

Quick Customer Satisfaction through Efficient processes.Low Cost Operations.

MonotaRO operates two large distribution centers with a total area of 391,000 square feet. We have developed proprietary software optimized for moving large amounts of information and products through a highly dynamic operation.

Same-day shipping of popular products is possible because we have those products on-hand. We operate our own customer support center and regularly gather feedback so we can continuously improve our operation.

Repeat Ordering Rate

Repeat Ordering Rate 80%

80% Repeat Rate through Database Marketing

MonotaRO’s customers’ repeat ordering rate is approximately 80%. We continuously analyze the purchasing behaviors of all of our customers and provide personalized information and product recommendations to each of them, which results in this high degree of customer repeat rate.

Customers throughout Japan

Number of Customers 1,800,000

Today, MonotaRO has more than 1,000,000 customers - this number continues to increase daily. We continue to help our customers purchase MRO products quickly, affordably, and conveniently, and continue to grow with our customers.

Number of Suppliers

MonotaRO works with  more than 1,700 suppliers and imports goods from  more than 10 countries.

We leverage those suppliers to procure a wide range of products inexpensively and efficiently.

History

Oct.2000 Sumisho-Grainger Co., Ltd. was jointly established by Sumitomo Co., Ltd. and W.W. Grainger, Inc.B2B internet site www.monotaro.com was launched
Nov.2001 Began serving all of Japan. Started business in earnest.
Mar.2002 Opened a distribution center in Higashiosaka, Osaka(14,210 square feet). Expanded to 35,520 square feet in Feb. 2003.
Feb.2006 Company Name was changed to MonotaRO Co., Ltd.
Dec.2006 Listed on Tokyo Stock Exchange (Mothers Index)
Jan.2007 Distribution Center was moved to Amagasaki, Hyogo (258,300 square feet)
Mar.2008 Headquarters was moved to Amagasaki, Hyogo
May.2008 Entered into the automotive aftermarket industry
July.2008 Opened a second distribution center in Suminoe, Osaka (106,600 square feet. Reduced size to 71,040 square feet in June 2009.)
Oct.2009 Construction Equipment Catalog was published
Dec.2009 Listed in the first section of the Tokyo Stock Exchange,(Securities Identification Code 3064)
Apr.2010 Start exporting
May.2010 Start selling Osaka Spirit as second PB
Feb.2011 Expand No 1 Distribution Center(Amagasacki-city, Hyogo Prefecture) to 301,400 square feet,and Unify the distribution center in Suminoe, Osaka
May.2011 Establish No 2 Distribution Center (89,340 square feet) in Taga-city, Miyagi Prefecture
Jan.2012 Start selling Otoko-mae MonotaRO as third PB
Jan.2013 Extend business to South Korea.
Jan.2014 Started agricultural materials and kitchen equipment product sales business.
Jan.2014 Opened Amagasaki Distribution Center in Amagasaki, Hyogo (44,000m²)
Jan.2015 Started Medical & nursing care equipment product sales business.